Telephonics’ commitment
to customer satisfaction
drives us to provide timely
and dependable support
wherever and whenever
needed throughout the life
of our products. Our dedication
is proven by our history
of providing product support
worldwide beyond the initial
product fielding. We offer
the following broad range
of flexible support services
to assure that the equipment
you purchase from
Telephonics delivers maximum
operational availability
over its total life cycle.
Spares Provisioning
Spare parts are available
to support all levels of
maintenance as well as
your specific maintenance
planning needs. Whether
you require complete spare
systems, selected critical
subassemblies or piece
parts, Telephonics can tailor
an economical spares
provisioning package that
suits your maintenance requirements
and budget.
Repair and Overhaul
Telephonics operates a fullservice
repair center for
the products and systems
we design and manufacture.
Our skilled and experienced
technicians utilize state-ofthe-
art manufacturing and
test equipment to perform
repairs. Our knowledgeable
OEM support staff delivers
fast turnaround times, a paramount concern of our customers.
Technical Support
Our technical support staff
is available to analyze and
address your equipment
operation and troubleshooting
questions. The insight
gained from these
exchanges enables our
technical specialists to
track in-service performance,
evaluate trends and
propose improvements to
your products or identify
and recommend further
support needs.
Field Support Service
Field support services are
provided by highly-trained
and experienced field representatives
who are fully
versed in the installation,
operation, alignment and
troubleshooting of our
equipment. Field service
personnel also have direct
access to our professional engineering staff for assistance in identifying problems and recommending solutions.
Training
Telephonics offers comprehensive
training courses at
either an on-site location
or at our own facilities in
either formal or informal
instructional settings – from
operator instruction to piece
part repair. We combine
classroom theory discussions
with practical handson
experience ensuring that
you gain the knowledge to
perform operation and maintenance
tasks confidently
and thoroughly.
Technical Documentation
Telephonics is focused on
providing the best support
possible for our products.
Technical manuals and
publications are ordered by
contacting our product
service representatives. Additional
support documentation
requirements can be
ordered by our Integrated
Logistics Support Services
Department (see product
line service contact information).
Product Support
Our objective is to work in
partnership with you the customer
in achieving the lowest
possible cost of ownership
over the equipment’s
life. Whether you are looking
for an individual spare part
or complete OEM management
of all logistics support
functions, contact us. We
will tailor and customize
support products that deliver
the best value while meeting
your demanding requirements.
If you have Telephonics
Electronic Systems Division
equipment in need of servicing,
please contact the
appropriate service representative
for a Return
Material Authorization (RMA)
number and applicable shipping
instructions.
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